Human Touch massage chairs are renowned for their ability to provide luxurious and therapeutic massage experiences in the comfort of your own home. However, like any complex electronic device, occasional issues may arise that can impact the chair’s performance.
In this guide, we will explore the most common problems faced by Human Touch massage chair owners and provide troubleshooting tips to help you address these issues effectively. By understanding these common challenges and knowing how to overcome them, you can ensure that your massage chair continues to deliver the ultimate relaxation and rejuvenation experience you deserve.
Troubleshooting a Human Touch Massage Chair
No Movement: Please switch off the power switch of the chair and inspect the power cord for any damage and ensure that it is correctly fitted. To confirm if the wall outlet is functional, try plugging the chair into a different outlet. If the backrest and foot and calf massagers remain still when the power to the chair is switched back on, move to the next step.
To turn off the chair, first, find the power panel. Then, switch off the power and unplug the chair from the wall socket. After that, open the fuse compartment on the power panel and turn the left-hand AC fuse holder knob counterclockwise to remove it.
To fix the power issue, replace the fuse with a new one that has the same value. Then, insert the fuse holder back into the power panel and turn it clockwise until it is secure. Plug the chair back into the wall and turn on the power switch. If there is still no power, it means that the chair base and backrest may need to be replaced.
To fix the convenience outlet, switch off the power to both the chair and wall outlet. Replace the fuse on the right side of the power panel box the same way you did with the AC fuse. If the issue persists, you’ll need to change the power panel.
Heat Controls Not Working: To activate the chair’s heating function, switch on the power switch first. Then, use the remote to click the heat button and wait for five minutes. After that, check the warmth of the left and right sides of the backrest. If you need to replace the backrest, locate an authorized dealer in your area. You or the dealer can replace the parts separately, except for the air pump, which the dealer must replace.
Massage Functions Not Working: To fix a massage chair that isn’t working properly, replace the backrest if the massage feature only works on one side or not at all. For issues with the seat massage, replace either the air pump or the chair base. Note that only an authorized dealer should replace the air pump.
When you press a massage-function button on the remote of the chair, listen carefully for the sound of the air pump inflating the chair. If you hear the pump running softly but no inflation is occurring, then you should check the air-tubing connection. Make sure to remove the tubing at the back of the left-hand armrest and ensure that the connection is secure. If the plastic end is broken off, then the tubing will need to be replaced.
If you hear a loud noise coming from the pump, pull the left-hand side panel away from the chair. Check if the hose tube has detached from the pump fitting. Reattach the tubing and secure it with a zip tie. Pay attention to if the motor is running. If you can’t hear the motor, you may need to replace the chair base or the pump.
Remote Functions: Ensure that the cable connection to the backrest is securely fastened. If it’s secure but the remote is still not working, a replacement is necessary. Verify if the LED lights on the remote are functioning. If the lights work but the features are not, then it’s likely a problem with the function itself rather than the remote.
If the remote beeps twice, check that nothing is pushing on the safety sensor. If the problem still occurs, try tapping the sensor with your foot. If the issue continues, you may need to replace the rear shroud.
Foot and Calf Massaging Unit: If you find the foot and calf massaging unit not functioning or only working on one side, consider getting it replaced. Similarly, in case the foot and calf actuator fails to raise and lower, opt to replace it. If this doesn’t solve the issue, replacing the chair base may be necessary.
To adjust the width of the foot and calf massaging unit, press and hold the width buttons. These buttons may not be very noticeable, but they allow for slight adjustments. If the LED lights do not turn on, press and hold the minus button until it reaches the narrowest setting. Then, press and hold the plus button until it reaches the widest setting. Check to see if the LED lights are now working. If they are not, the foot and calf massaging components may need to be replaced. Please contact your authorized dealer for replacement parts.
Human Touch Massage Chair Customer Service
At Human Touch, they prioritize the satisfaction of their valued customers by delivering not only high-quality massage chairs but also outstanding customer service. Their dedicated customer service team is committed to ensuring a smooth and enjoyable experience throughout your ownership of a Human Touch massage chair. With their expertise and prompt assistance, you can address any concerns, troubleshoot technical issues, and receive guidance on optimizing your massage chair experience.
Prompt and Knowledgeable Support
The customer service representatives at Human Touch undergo comprehensive training to equip them with in-depth knowledge about their massage chairs and their functionalities. When you reach out to their customer service department, you can expect prompt responses from their friendly and knowledgeable team members. Whether you have questions about chair assembly, troubleshooting, or advanced features, their representatives are readily available to provide you with the guidance you need.
Technical Support and Troubleshooting
Human Touch understands that technical issues can occasionally arise with electronic devices, including massage chairs. That’s why they offer reliable technical support to assist you in resolving any chair-related problems. Their team is well-versed in diagnosing common issues and providing step-by-step guidance to get your massage chair back to optimal functionality. From addressing power or connectivity issues to assisting with software updates, their technical support team is dedicated to ensuring your chair performs at its best.
Warranty Coverage and Repairs
Human Touch is proud to stand behind the quality and durability of its massage chairs. They offer comprehensive warranty coverage to protect your investment and provide peace of mind. In the unlikely event that your massage chair requires repairs covered under warranty, their customer service team will guide you through the process. They work diligently to minimize any downtime, ensuring that you can resume enjoying the benefits of your massage chair as soon as possible. For specific information related to your product, contact Customer Experience at (800) 355-2762
“I recently had an issue with my massage chair, and I must say, the Human Touch customer service team went above and beyond to assist me. They were patient, knowledgeable, and guided me through the troubleshooting process. Thanks to their help, my chair is now working perfectly!” Patrick
“I’ve had my Human Touch massage chair for several years, and whenever I’ve had a question or needed assistance, their customer service has been exceptional. They truly value their customers and provide top-notch support.” Jannet
“I had a warranty claim for my massage chair, and I was impressed with how smoothly the process went. Human Touch promptly addressed my concerns and arranged the necessary repairs. Their commitment to customer satisfaction is commendable.” Lina
Human Touch Reflex 5 Not Working
If your Human Touch Reflex 5 massage chair is not working, there could be several potential causes. First, ensure that the chair is properly connected to a power source and that the power switch is turned on. Check the remote control batteries and replace them if necessary. If the chair still doesn’t respond, try resetting it by unplugging it from the power outlet for a few minutes and then plugging it back in. If the issue persists, it is recommended to contact Human Touch customer support for further assistance and troubleshooting guidance specific to your model.
Human Touch HTT-10CRP Massage Chair Troubleshooting
The HTT-10CRP Massage Chair by Human Touch is designed to provide a luxurious and rejuvenating massage experience. However, like any sophisticated electronic device, it may encounter occasional issues that can be resolved through troubleshooting. By following these steps, you can address common problems and restore your massage chair to its optimal performance.
- Power Supply: Ensure that the chair is securely plugged into a functioning power outlet and that the power switch is turned on. Check the power cord for any signs of damage.
- Remote Control: Check the batteries in the remote control and replace them if necessary. Make sure there is a clear line of sight between the remote and the chair to ensure proper communication.
- Massage Programs: If the massage programs are not functioning as expected, try selecting a different program or adjusting the intensity settings. Consult the user manual for detailed instructions on program selection and customization.
- Massage Techniques: If specific massage techniques or areas of the body are not being properly addressed, review the user manual to understand the available options and how to adjust the settings accordingly.
- Unusual Noises: If you hear any abnormal sounds during operation, check for loose or damaged parts, such as loose screws or misaligned components. Contact Human Touch customer support if the issue persists.
- Auto-Off Feature: The HTT-10CRP Massage Chair is equipped with an auto-off feature to ensure safety and prevent excessive use. If the chair turns off unexpectedly, it may have reached its programmed time limit. Check the user manual for instructions on adjusting the auto-off settings.
- Maintenance: Regular maintenance is crucial for the long-term performance of your massage chair. Keep the chair clean and free from dust or debris. Follow the recommended maintenance schedule outlined in the user manual to keep the chair in optimal condition.
- Professional Assistance: If you have followed the troubleshooting steps and the issue persists, it is recommended to contact Human Touch customer support or a qualified technician for further assistance. They have the expertise to diagnose and resolve complex technical issues specific to the HTT-10CRP model.
By following these troubleshooting steps and seeking professional assistance when needed, you can ensure that your HTT-10CRP Massage Chair delivers the ultimate massage experience, helping you relax and unwind in the comfort of your own home.
At Human Touch, they believe that exceptional customer service is a fundamental part of delivering a superior overall experience. They are dedicated to supporting their customers at every step, from pre-purchase inquiries to post-purchase assistance. Trust Human Touch for not only innovative and reliable massage chairs but also an unparalleled commitment to customer satisfaction.
Frequently Asked Questions
How Do You Reset a Human Touch Massage Chair?
To reset a Human Touch massage chair, begin by locating the power switch or unplugging the chair from the power outlet. Wait for approximately 15 minutes to allow the chair’s internal components to fully reset. After the waiting period, plug the chair back in or turn on the power switch. Your massage chair should now be reset and ready to use. Remember to consult the chair’s user manual for specific instructions tailored to your model.
How Long Do Human Touch Massage Chairs Last?
The lifespan of Human Touch massage chairs can vary depending on several factors such as usage, maintenance, and model quality. On average, a well-maintained Human Touch massage chair can last for approximately 5 to 10 years or even longer. Regular maintenance, including proper cleaning and following the manufacturer’s guidelines, can help extend the chair’s longevity. Investing in a reputable brand like Human Touch and ensuring regular upkeep can contribute to a prolonged and satisfying lifespan for your massage chair.
Why Is My Massage Chair Not Working Properly?
There could be various reasons why your massage chair is not working properly. First, check if the chair is correctly plugged into a functioning power outlet. Additionally, verify that all cables and connections are securely in place. If the chair still doesn’t function as expected, consult the user manual for troubleshooting guidance specific to your model. If the issue persists, it may be necessary to contact the manufacturer’s customer support or seek professional assistance for further diagnosis and repair.
What Is the Warranty on Costco Human Touch Massage Chair?
The warranty coverage on a Costco Human Touch massage chair may vary depending on the specific model and the terms provided by the manufacturer. It is advisable to refer to the warranty information provided by Costco or directly contact their customer service to obtain accurate details regarding the warranty period, coverage, and any applicable terms or conditions. Familiarizing yourself with the warranty specifics will ensure you understand your rights and options for potential repairs or replacements within the given warranty period.
By following the troubleshooting steps provided and seeking assistance from Human Touch’s knowledgeable customer service team, you can address common problems and enjoy the optimal performance of your massage chair. Their prompt and expert support ensures a smooth ownership experience, whether you have questions, need technical assistance or require warranty coverage and repairs.
Customer testimonials highlight the exceptional service provided by Human Touch, reinforcing their commitment to customer satisfaction. So, rest assured that with Human Touch, you not only have a high-quality massage chair but also a reliable partner to support you throughout your ownership journey.