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When you purchase a massage chair, it is important to understand the warranty that is included with the product. Massage chairs are a significant investment, and you want to be sure that you are covered in case of any problems.
Most massage chair manufacturers offer a warranty that covers the frame and motor of the chair for a certain period of time, usually between one and three years. Some companies also offer extended warranties that cover additional parts or repair costs. It is important to read the fine print of any warranty before you purchase a massage chair to be sure that you understand what is covered.
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Some things to keep in mind when considering a massage chair warranty
- Check the length of the warranty and make sure it is long enough to cover your needs.
- Find out what parts of the chair are covered by the warranty.
- Make sure that you understand the terms of the warranty, such as what is considered normal wear and tear.
- Check to see if there are any exclusions in the warranty.
If you have any questions about massage chair warranties, be sure to ask the salesperson or customer service representative before you make your purchase. It is important to be informed about your coverage so that you can make the best decision for your needs.
Each massage chair company we carry comes with a standard “factory” warranty. That coverage typically includes free in-home parts and labor for anywhere from 1–3 years, as well as another year on top of that if you purchase an extension through us!
Most massage chair brands have the option to buy1 2 extra years of extended warranty coverage. For most businesses, that includes in-home parts and labor. The manufacturer’s warranties apply to every consumer, no matter where they live.
Manufacturer’s vs. Extended Warranties
There are two types of warranties available for your product: the manufacturer’s warranty, which is included in the purchase price of your product, and extended warranties, which are available for an additional cost. The manufacturer’s warranty is typically shorter in duration than an extended warranty, but it does not require a separate purchase. An extended warranty is a service contract that, for an additional fee, provides repairs or replacements beyond the manufacturer’s warranty period.
Manufacturer Warranties
Most massage chair companies offer a warranty on their products. The length of the warranty varies by manufacturer but is typically around 1-3 years. These warranties cover defects in materials and workmanship, and sometimes parts and labor. Be sure to read the warranty carefully before purchasing a massage chair to understand what is and is not covered. Some companies offer extended warranties for an additional cost. These extended warranties typically cover parts and labor for a longer period of time, usually 2-5 years.
When considering a warranty, also take into account the company’s customer service reputation. Massage chairs can be complicated products, and you may need to contact customer service at some point during the life
Extended Warranty
In addition to the manufacturer warranty, you may also purchase an extended warranty from the retailer. These warranties typically cover parts and labor for an additional 1-2 years and can be a great way to extend the life of your massage chair. Be sure to read the terms of the extended warranty carefully, as they vary by retailer. Some retailers also offer accidental damage protection plans, which may cover things like spills and stains. These plans typically have a deductible, and may not cover shipping costs.
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Brand-Specific Warranty Information
Each brand offers different warranty lengths and inclusions, so it’s important that you know what to expect before making your purchase.
Inada Brand
3-year comprehensive warranty against defects in materials and workmanship, including 1 year of in-home service.
Covers everything on the chair except for the upholstery, which has a 2
Infinity Brands Warranty
Infinity Care
5 Year Residential Limited Warranty
5 Years of USA-based customer & technical support
5 Year structural frame warranty
No-cost replacement on covered parts for 3 years
Complete Care/No-cost covered parts & covered labor (in-home, if necessary) for 1 year
Infinity Care Plus
5-Year Residential Limited Warranty
- Unlimited, lifetime USA-based customer & technical support
- 5 Year structural frame warranty
- Complete Care/No-cost covered parts & covered labor (in-home, if necessary) for 3 years.
Infinity Care Max
5-Year Residential Limited Warranty
- Unlimited, lifetime USA-based customer & technical support
- 5 Year structural frame warranty
- Complete Care/No-cost covered parts & covered labor (in-home, if necessary) for 5 years.
Osaki Brand
3-YEAR WARRANTY WITH LIMITED PARTS AND LABOR – FREE
Osaki warranties their products for three full years of coverage, and they will send qualified technicians to your home or office at no cost if you are experiencing problems with defective parts.
OSAKI EXTENDED WARRANTY OPTIONS:
1) 1 YEAR EXTENDED WARRANTY (4 YEARS TOTAL) – $149
For an additional price, Osaki guarantees two (2) years of in-home labor, three (3) years of parts and structural framework, and four (4) years of structural framework.
2) 2 YEAR EXTENDED WARRANTY (5 YEARS TOTAL) – $249
For an additional price, Osaki guarantees three (3) years of in-home labor, four (4) years of parts and structural framework, and five (5) years of structural framework.
WHAT THE OSAKI WARRANTY DOES NOT COVER:
- This warranty does not include any shipping expenses incurred (if required).
- Fading, wear, and pilling of fabrics do not constitute a defect under this warranty as those conditions naturally occur with fabrics
- Failures of attach points, such as but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.
- The warranty shall not apply if the product has been damaged physically, whether intentionally or due to an accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns, or is otherwise unsanitary, damaged, or soiled.
- Any environmental conditions (i.e. fire, floods, rust, corrosion, hurricanes, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
HOW TO OBTAIN WARRANTY SERVICE:
- You must provide proof of purchase for any warranty claim.
- You must obtain a return authorization number in order to ship products to a service center if you’re outside of the labor period.
- You may obtain service advice, or an RMA number, by contacting the Osaki Customer Service department at 888-848-2630.
- This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Apex Brand
3-YEAR WARRANTY WITH LIMITED PARTS AND LABOR – FREE
Apex guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first three (3) years of ownership. This warranty plan includes one (1) year of in-home labor, two (2) years of parts and structural framework, and three (3) years of structural framework.
APEX EXTENDED WARRANTY OPTIONS:
1) 1 YEAR EXTENDED WARRANTY (4 YEARS TOTAL) – $149
For an additional price, Apex guarantees two (2) years of in-home labor, three (3) years of parts and structural framework, and four (4) years of structural framework.
2) 2 YEAR EXTENDED WARRANTY (5 YEARS TOTAL) – $249
For an additional price, Apex guarantees three (3) years of in-home labor, four (4) years of parts and structural framework, and five (5) years of structural framework.
WHAT THE APEX WARRANTY DOES NOT COVER:
- This warranty does not include any shipping expenses incurred (if required).
- Fading, wear, and pilling of fabrics do not constitute a defect under this warranty as those conditions naturally occur with fabrics
- Failures of attach points, such as but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.
- The warranty shall not apply if the product has been damaged physically, whether intentionally or due to an accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns, or is otherwise unsanitary, damaged, or soiled.
- Any environmental conditions (i.e. fire, floods, rust, corrosion, hurricanes, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
HOW TO OBTAIN WARRANTY SERVICE:
- You must provide proof of purchase for any warranty claim.
- You must obtain a return authorization number in order to ship products to a service center if you’re outside of the labor period.
- You may obtain service advice, or an RMA number, by contacting the Apex Customer Service department at 888-848-2630.
- This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Human Touch Brand
Human Touch® products are backed by limited warranties against defects in materials and workmanship. The information provided here is an overview of our warranty program. For specific information related to your product, contact Customer Experience at (800) 355-2762 or e-mail us at [email protected].
Cozzia Brand
Cozzia 2-Year Standard Warranty
Cozzia protects your massage chair against manufacturer defects during the first 2 years of ownership. Labor is covered for the 1 year and parts for 2 years.
Cozzia 3-Year Extended Warranty
Cozzia protects your massage chair during the first 3 years of ownership. Labor is covered for the 3 years and parts for 3 years.
How to Obtain Service
Cozzia requires proof of purchase and serial number for any warranty claim. If you have any questions about your warranty, you can email [email protected] or call at 877 977 0656.
Daiwa Brand
Daiwa 2-Year Standard Warranty
Daiwa protects your massage chair against manufacturer defects during the first 2 years of ownership. Labor is covered for the 1 year and parts for the 2 years.
How to Obtain Service
Daiwa requires proof of purchase and serial number for any warranty claim. If you have any questions about your warranty, please contact your closest Service Center.
Synca Wellness Brand
Synca Wellness 1-Year Warranty
Synca Wellness 1 Year Warranty includes 1 year of in-home service and 1 year of parts.
Synca Wellness 2-Year Warranty
Synca Wellness 2 Year Warranty includes 2 years of in-home service and 2 years of parts.
Synca Wellness 3-Year Warranty
Synca Wellness 3 Year Warranty includes 3 years of in-home service and 3 years of parts.
Synca Wellness 5-Year Warranty
Synca Wellness 1 Year Warranty includes 5 years of in-home service and 5 years of parts.
How to Obtain Service
If you need service on your Synca Wellness Massage Chair, please call Customer Service at 1-877-217-2862.
Luraco Brand
Luraco 5-Year Standard Warranty
Luraco protects your massage chair against manufacturer defects during the first 5 years of ownership. Labor is covered for 3 years and parts for 5 years.
Luraco 5-Year Extended Warranty
The Luraco extended warranty will cover your massage chair for 5 years. Labor is covered for 5 years and parts for 5 years.
Luraco Commercial Warranty
In a commercial setting, Luraco protects your massage chair against manufacturer defects during the first year of ownership. Labor is covered for 6 months and parts for 1 year.
How to Obtain Service
Luraco requires proof of purchase for any warranty claim. If you have any questions about your warranty or need service, contact Luraco at 1-800- 483-9930.
Johnson Wellness Brand
Johnson Wellness 3-Year Premium Warranty
Johnson Wellness covers their massage chairs with a 3 Year Premium Warranty that includes 3 years of in-home service, 3 years of parts, and 3 years of structural framework.
How to Obtain Service
If you need service on your Johnson Wellness Massage Chair, please call their Customer Service at 1-877-217-2862
How long do massage chairs last?
Many models offer a lifespan of 10-20 years. Of course, like any piece of furniture, they will eventually show wear and tear. The upholstery may fade or become stained, and the mechanical parts may require occasional maintenance or repairs. By following the care instructions from the manufacturer and regularly cleaning and servicing your massage chair, you can help to prolong its life.
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